Support for ITE

The contact information for support for the Industry Test Environment (ITE) is as follows:

Type of support	Information

Type of support

Information

Technical Support or accreditation support

Email: CTS@asx.com.au

Hours of Support are 9am to 5pm (Sydney time), business days

Phone: 1800 570 873 (+ select option 1)

Alternative Number - (02) 9338 0088
International Phone: +61 (2) 9338 0088

ITE system and environment status

ITE system and environment status is available here.

Email: CTS@asx.com.au

Hours of Support are 9am to 5pm (Sydney time), business days

To access this service, organisations are required to enter their group mailbox address provided on ITE application forms. This mailbox is used for any announcements relating to service availability or support.

Functional, operational, or business enquiries or ITE2 User Testing and Operational Readiness enquiries

Email: CSPSupport@asx.com.au

Hours of Support are 9am to 5pm (Sydney time), business days

Phone: 1800 570 873 (+ select option 2)

Alternative Number - (02) 9338 0088
International Phone: +61 (2) 9338 0088

Customers are requested to preference email when raising a support requests and where appropriate provide the following details, as this information will help us expedite support requests.

For technical and accreditation enquiries:

Environment (CDE/ITE1/ITE2);
IP addresses, user IDs or unique identifiers;
Messages sent, received or expected;
Message/error logs; and
Timestamps.

For functional, operational or business enquiries or ITE2 User Testing and Operational Readiness enquiries:

Transaction ID;
Business function and a description of the operational issue experienced, referencing the published Documentation/APG where applicable; and
Timestamps.